Creative Planet Space to Create Terms and Conditions of Business

We take your safety and protection very seriously. That’s why all our Creative Planet Leaders are DBS checked, First Aid, Safeguarding and Health and Safety trained. We also take the protection of your data very seriously and are GDPR compliant.

Please check and confirm you agree to the following terms and conditions prior to taking part in Creative Planet workshop:

We aim to provide the highest quality experiences for all our customers.  We are committed to the safety of all persons who attend our workshop and to deliver the highest standard of service.

Participating in a Creative Planet activity is your own risk without any proven negligence, breach of duty of care or lack of due diligence by your Creative Planet local Leaders or their employees.

Payment Methods and Confirmation of Place

Payment is through our online booking system and you will receive an automated reply confirming your place. We will be creating you an account, so you can login and see and manage your bookings.

If payment is made through any other way than card payment using the online booking system, your place will be confirmed on full payment.

Refunds, Holidays and Sickness Policy

If you cannot attend a workshop, you can contact your local Creative Planet Leader to enquire about transferring your space to another session. This will only be possible if there is availability in another workshop run by your local Creative Planet Leader.  Alternatively, you can transfer your workshop to a friend.

Regrettably, we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.

If you need to change the day of the workshop, you attend there may be an administration charge of up to one workshop for any changes made. You would need to inform your  Creative Planet Leader in this instance.

Cancellation of Workshops Policy

Creative Planet will endeavour to run workshops during bad weather for example snow conditions. However, should we need to cancel due to safety concerns, you will be contacted. Please check your local Creative Planet Facebook page and make sure your phone number is kept up to date on your Creative Planet account on our website

An additional workshop will be offered if we must cancel a workshop or credit against a future session’s fees. Regrettably, we cannot automatically offer cash refunds.

Withdrawal of service

Should a workshop attendee behave in a way that the Creative Planet Leader feels is unreasonable then the company reserves the rights to withdraw the provision of workshops to the client.

Commitment to Equal Opportunities

Creative Planet has a commitment to ensure that the equipment, workshop and service are appropriate and considerate to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.

Data Protection

Creative Planet will record, process and keep your personal information secure in accordance with GDPR regulations May 2018. Information will not be passed to a third party unless you have opted in during the booking process. We take the protection of your privacy very seriously and detail how we manage your data in our Privacy Policy.

Videos, photographs and confidentiality

We love you taking pictures or videos during the workshop as long as it doesn’t interfere with the workshop. In addition, please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.

In addition, if your Creative Planet leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop. Please remember that much of the content of the workshop is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our permission.

Health & Safety and Hygiene Policies

Creative Planet follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Risk Assessments are conducted before the start of the workshop.  We cannot cover any damages incurred during the creation of an item during an workshop or after the workshop.

COVID-19 Update

When taking part in a face to face workshop (F2F) with Creative Planet we require you to declare whether you, or anyone in your household has been in contact with anyone who has been diagnosed with, or who has symptoms of COVID-19. If you have, you are unable to attend the activity until after you have self-isolated for 14 days. Thank you for your co-operation.   By accepting terms and conditions you are declaring that you have not been in contact with anyone who has been diagnosed or who has symptoms of COVID-19.

We will be keeping a record of anyone attending the F2F classes for 21 days for NHS Track and Trace.

Protection of property

Please note that your property left during the workshop is your responsibility and Creative Planet cannot take any responsibility for the safeguarding of these items.

Changes to Terms and Conditions

Creative Planet from time to time updates these terms and conditions. We will inform you of changes through regular channels of communication and you have 14 days to opt-out of accepting changes in writing. Failure to do so will entitle Creative Planet to treat this agreement with you as being updated with the changes.